Terms and Conditions

WARRANTY INFORMATION

The Manufactures of the individual products distributed by LG Accessible Living Solutions Inc. offer a limited manufacturer's warranty on defects in workmanship or material of their products, valid for the specified time from the date of purchase, so long as the product is installed and maintained in accordance with the recommended installation and maintenance procedures.

The warranty applies only to the original installation location and is non-transferable. If the product shall prove to have material or manufacturing defects during the warranty period it shall be repaired or replaced at the discretion of the product manufacturer, after the product is inspected by an authorized representative if necessary.

The product manufacturer will have the option to repair or replace the product without the responsibility to cover labor or other costs to remove or install the product.

The Warranty does not apply to the effects of normal wear and tear. Neither LG Accessible Living Solutions Inc. nor the product manufacturer will be liable for any costs, damages or claims resulting from defects that could have been discovered, repaired or avoided by inspection and testing prior to installation.

Warranties are void if products are subject to improper maintenance, abuse, misuse, accident or other damage, or if the product is modified or altered in a manner inconsistent with the product as shipped.

Warranty does not apply to or cover defects, damage or failure caused by the freight carrier, installer, user or other persons.

The product manufacturer will not accept any warranty costs not covered under the warranty policy.

To make a warranty claim, notification must be received within 10 days of discovery of the defect. Be prepared to provide photos of the affected product if requested. In all cases a reasonable time must be allowed for commencement and completion of warranty repairs. LG Accessible Solutions Inc. will make every effort to assist with your warranty claim with the product manufacturer

SPECIFIC WARRANTY INFORMATION

Fiberglass Showers include wood backing and have a 30 year limited warranty

Tile Ready shower pans & products have a 3 year limited warranty.

Shower accessories have a 1 year limited warranty

TERMS AND CONDITIONS OF SALE

Orders can be submitted either by telephone or in writing, payment terms and other order terms are as follows:

METHOD OF PAYMENT: Visa, MasterCard, PayPal, wire transfer

STANDARD TERMS: Prepayment in full.

PRICES

Written quotes are valid for 30 days. Prices are subject to change without notice.

SHIPPING & RECEIVING

Shipping charges are added to your Invoice and prepaid to the carrier. LG Accessible Living Solutions Inc. Reserves the right to ship with a carrier of our choice.

CUSTOMER RESPONSIBILITIES-RECEIVING ORDERS

Products are warranted to be inspected and in excellent condition when they leave the shipping dock. Any damage to products, in route, is the responsibility of the carrier. Deliveries must be inspected ON THE SPOT prior to signing the delivery report.

Product found to be DAMAGED UPON INSPECTION MUST BE REFUSED and not received from the carrier.

Receiver must notify purchaser or contact LG Accessible Living Solutions Inc. Customer service at 1-800-930-0904

CLAIMS

Claims for shortages or incorrect shipments must be noted on the bill of lading with the driver upon delivery, and filed with the customer service department of the manufacturer within 48 hours of receipt. Claims after 48 hours will not be honoured. Contact LG Accessible Living Solutions if you need assistance with filing a claim

DELAY

Every order accepted is subject to, and both Seller and the manufacturer is excused for a delay in performance caused by, accidents, strikes, riots, labor stoppage, climatic conditions, unavoidable casualties, or other causes interfering, obstructing or blocking the usual routes of transportation.

CANCELLATION AND RETURN POLICY

Changes or cancellations of orders must be made before the order has started manufacturing or before it is shipped in order to minimize cancellation charges

In general, we cannot accept returns of custom orders manufactured or already shipped/delivered. This is particularly relevant to highly personalized custom orders which are not easily re-saleable within a reasonable time period.

For stocked or standard item orders, return eligibility will be determined on individual basis depending on unit type and reasons for return.

Products for which return authorization is granted are subject to re-stocking and administrative fees plus return freight fees which will be the responsibility of the person returning the goods.

For budgeting purposes, cost for returning standard shower orders already shipped/delivered, including freight, will amount to approximately forty to fifty percent of purchased price

BANK FEES

We only charge your credit card the amount that is on your Invoice. We process US orders in US funds. Canadian orders are processed in US or Canadian funds.

Please be aware that LG Accessible Living Solutions Inc. is not responsible for any International Service Fees incurred by the card holders bank or credit card provider. Please check with your bank or credit card provider regarding fees associated with international transactions.

GENERAL CONDITIONS

LG Accessible Living Solutions Inc. is not liable for any labor, damage or other expense of any kind incurred in connection with the sale or use of our products. We provide spec sheets and information on each product to ensure customers have the information they need to make a decision about what they are purchasing. The purchaser is responsible for making sure the product they are purchasing is the correct size, has the correct handing, and serves the purpose needed.

LG Accessible Living Solutions Inc., nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website. Such information and materials are provided as a general guideline and as such may include inaccuracies or errors.

The use of any information or materials on this website is entirely at your own risk for which we shall not be liable. It will be your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

LG Accessible Living Solutions Inc. is not liable for any costs, damages or claims incurred for products purchased that will not fit through openings, or existing structures.

Purchaser shall read thoroughly all written quotes and Invoices to make sure LG Accessible Living Solutions Inc. has entered the correct information, and shall notify us immediately if there are any corrections to be made. There may be slight differences in the colour of materials delivered in relation to the sample shown or provided to the purchaser. The purchaser cannot use such differences to obtain a price discount or to justify the cancellation of the order.